Terms and Conditions

  • 1. In General

    Vélovilles SARL (called in text "Vélovilles Company”) owns and operates the Website Vélovilles.com. This document governs your relationship with Vélovilles.com (called in text “Website”). Access to and use of this Website and the products and services available through this Website are subject to the following terms and conditions.

    The Vélovilles Company may update terms and conditions from time to time. You should check this page regularly to take notice of any changes we may have made to the terms and conditions.

    2. Privacy Policy

    Our privacy policy, which sets out how we will use your information, can be found in the footer of the page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

    3. Intellectual Property and Content

    The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of “Website”is protected by copyright laws and treaties. All such rights are reserved by “Website”. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

    4. Terms and conditions of sale

    By clicking on the "Order now" button you are agreeing to all terms and conditions described here. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

    Our Contract

    When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the products which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

    Pricing and Availability

    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

    Delivery costs will be charged in addition; such additional charges are clearly displayed in the step order validation and included in the 'Grand Total'. All prices are displayed in euros. The French Finance Law (Article 293 B) allows until a certain revenue companies to exonerate the VAT. Simply speaking you pay no french VAT.


    Credit card payments

    Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.


    PayPal payments are accepted and seamless integrated in our online shop. That means our shop does initialized the process and transfer you to the dedicated PayPal page. From there you should login into your PayPal account and validate the payment. PayPal is an external payment service. PayPal works fast and secure. Vélovilles.com delivers your order after receiving your PayPal payment confirmation.

    5. Right of returns

    You can returns a product within in period of 14 days without giving any reason. The period starts once you have received the items. You have to notify us in a writing form (e-mail, fax or letter).

    The notice of return has to be addressed to:

    Vélovilles SARL

    85 rue Georges Lardennois

    75019 Paris


    Or by mail:

    E-Mail: services@velovilles.com

    Return shipping information

    The item has to be sent in the original condition: unworn for clothing and unassembled for bikes or parts. You should us the original packaging.

    You find the return slip with all instructions and our shipping address in the package you receive from Vélovilles Company.

    Returns have to be sent to :

    Vélovilles SARL

    85 rue Georges Lardennois

    75019 Paris



    Conform to the french law, the return shipping costs have to be payed by the customer.

    Pay back

    The obligation to return received payments shall be fulfilled within 30 days. The period starts with the date the cancelation is sent or the object is returned to the Vélovilles Company.

    Consequences of returns

    In case of an effective cancelation, both parties shall return the received goods, payments and all other derived benefits (e.g. interest). In case the customer is unable to return any or all of the Vélovilles Company the received goods and benefits or in case he returns them in a diminished state, the customer shall compensate us for the lost value.

    6. Complaints

    We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

    7. Guarantee

    According to the French law, you have a guarantee for used and NOS products of 6 month.

    8. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

    Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Vélovilles.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to velovilles.com.

    9. Personal Information

    We use your personal data for purposes of order management and fulfillment. Your data will be forwarded to the shipping service provider with the purpose to deliver the goods to your shipping process. To process your payment, we pass your payment data to the payment service provider responsible for the order payment. A transfer to other third parties does not take place.

    In case of non EU delivery customer countries, we need to provide your data to the customs which is conform with international legal trade obligations.

    We would be happy to provide you with information on which personal data we save. This information will be sent to you upon your request within the legal obligation to provide information. Furthermore, you have the right of rectification, blocking or deleting of these personal data.