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Returns

  • 1. Right of returns

    You can return a product within in period of 14 days without giving any reason. The period starts once you have received the items. You have to notify us in a writing form (e-mail or letter).

    The notice of return has to be addressed to:

    Vélovilles SARL

    85 rue Georges Lardennois

    75019 Paris

    France

    E-Mail: services@velovilles.com

    2. Return shipping information

    The item has to be sent in the original condition : unworn for clothing and unassembled for bikes or parts. You should us the original packaging.

    You find the return slip with all instructions and our shipping address in the package you receive from Vélovilles Company.

    Returns have to sent to:

    Vélovilles SARL

    85 rue Georges Lardennois

    75019 Paris

    France

    3. RETURN SHIPPING COSTS

    Conform to the european law, the return shipping costs have to be payed by the customer.

    4. Pay back

    The obligation to return received payments shall be fulfilled within 30 days. The period starts with the date the cancelation is sent or the object is returned to the Vélovilles Company.

    5.Consequences of returns

    In case of an effective cancelation, both parties shall return the received goods, payments and all other derived benefits (e.g. interest). In case the customer is unable to return any or all of the Vélovilles Company the received goods and benefits or in case he returns them in a diminished state, the customer shall compensate us for the lost value.